Privacy Policy

1. Introduction

GenX SynerTech ("GenX SynerTech", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website www.genxsynertech.com or interact with our services.

By using our website or submitting any information through our forms, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information when you interact with us:

Information You Provide Directly

• Full name and company/organization name
• Business email address and phone number
• Industry sector and project requirements
• Location or project city
• Any details you share in inquiry messages

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited and time spent on our site
• Referring website or search engine

3. How We Use Your Information

We use the information you provide for the following legitimate business purposes:

• To respond to your inquiries and prepare technical proposals or quotations
• To send you product catalogues, technical specifications, and follow-up communications
• To deliver our equipment, services, and after-sales support
• To improve our website, products, and customer experience
• To send occasional newsletters or industry updates (only if you have subscribed)
• To comply with legal, regulatory, or tax obligations

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in these limited circumstances:

• With trusted service providers (e.g. logistics partners, chassis OEMs) strictly to fulfill your order
• With financial or legal advisors when required for compliance
• When required by law, regulation, court order, or government authority
• To protect our legal rights, property, or safety, and that of our customers

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember your preferences. You can control or disable cookies through your browser settings — though some site features may not function fully without them.

7. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, Google Maps, or social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at sales@genxsynertech.com.

10. Children's Privacy

Our website and services are intended for business users. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have inadvertently collected data from a minor, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page indicates when it was most recently revised. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to us: